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Subgrantee Code: SBY
State Course Code: 08090117190900         State Provider ID:   1920
Course Title: ACCELERATED CUSTOMER SERVICE REPRESENTATIVE
Program: 08.09 HOSPITALITY AND RECREATION MARKETING OPERATIONS
Occupation Code: 299.367-010
SBY Local Course Code: P9272
Program Description: THE COURSE COVERS EFFECTIVE TELEPHONE AND IN-PERSON COMMUNICATION SKILLS, UNDERSTANDING AND HANDLING DIFFICULT CUSTOMERS, DEVELOPING EFFECTIVE CUSTOMER SERVICE STRATEGIES, METHODS AND ATTITUDES LEARNING TO COMMUNICATE AND FUNCTION IN CULTURALLY DIVERSE WORKPLACE, UNDERSTAND AND DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK AND EMAIL) AND UNDERSTAND SALES FUNDAMENTALS. STUDENT WILL EARN A CERTIFICATE OF ACCOMPLISHMENT UPON COMPLETION.
Cost:
Tuition $850.00
Fees $0.00
Expenses   $50.00
  ________
TOTAL $900.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  75 Weeks:  3
Target Occupation: CUSTOMER SERVICE REP
Target Industry: BUSINESSES
Target Group: WIA, WTW AND ALL OTHER PROGRAM ELIGIBLE INDIVIDUALS.
Sic Code:  
Prerequisites: APPROPRIATE MATH AND ENGLISH LEVELS.
Open Entry:    
Post-Licensing:    
Last Graduation: 02-06-2011 28 graduates
Next Graduation:   projected graduates