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Subgrantee Code: SBY
State Course Code: 08090117191001         State Provider ID:   1920
Course Title: CUSTOMER SERVICE SPECIALIST
Program: 08.09 HOSPITALITY AND RECREATION MARKETING OPERATIONS
Occupation Code: 299.367-010
SBY Local Course Code: P9273
Program Description: THE COURSE COVERS EFFECTIVE TELEPHONE AND IN-PERSON COMMUNICATION SKILLS, UNDERSTANDING AND HANDLING DIFFICULT CUSTOMERS, DEVELOPING EFFECTIVE CUSTOMER SERVICE STRATEGIES, METHODS AND ATTITUDES LEARNING TO COMMUNICATE AND FUNCTION IN CULTURALLY DIVERSE WORKPLACE, UNDERSTAND AND DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK AND EMAIL) AND UNDERSTAND SALES FUNDAMENTALS. STUDENT WILL EARN A CERTIFICATE OF ACCOMPLISHMENT UPON COMPLETION.
Cost:
Tuition $1,420.00
Fees $0.00
Expenses   $200.00
  ________
TOTAL $1,620.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  135 Weeks:  7
Target Occupation: CUSTOMER SERVICE
Target Industry: BUSINESS
Target Group: WIA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS.
Sic Code:  
Prerequisites: APPROPRIATE MATH AND ENGLISH LEVELS.
Open Entry:    
Post-Licensing:    
Last Graduation: 06-16-2011 24 graduates
Next Graduation:   projected graduates