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| Subgrantee Code: |
sby
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| State Course Code: |
State Provider ID: 111
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| Course Title: |
CUSTOMER SERVICE SPECIALIST
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| Program: |
08.09 HOSPITALITY AND RECREATION MARKETING OPERATIONS |
| Occupation Code: |
CUSTOMER SERVICE
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| sby Local Course Code: |
P9273
|
| Program Description: |
THE COURSE COVERS EFFECTIVE TELEPHONE AND IN-PERSON COMMUNICATION SKILLS, UNDERSTANDING AND HANDLING DIFFICULT CUSTOMERS, DEVELOPING EFFECTIVE CUSTOMER SERVICE STRATEGIES, METHODS AND ATTITUDES LEARNING TO COMMUNICATE AND FUNCTION IN CULTURALLY DIVERSE WORKPLACE, UNDERSTAND AND DEMONSTRATE USE OF XP WINDOWS (MICROSOFT WORD AND EXCEL 2003, OUTLOOK AND EMAIL) AND UNDERSTAND SALES FUNDAMENTALS. STUDENT WILL EARN A CERTIFICATE OF ACCOMPLISHMENT UPON COMPLETION.
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| Cost: |
| Tuition |
$1,420.00 |
| Fees |
$0.00 |
| Expenses |
$200.00 |
| |
________ |
| TOTAL |
$1,620.00 |
|
The cost shown may reflect items not included in similar courses available on I-TRAIN. |
| Status: |
APPROVED FOR JOB TRAINING PARTICIPANTS.
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| Hours:
135
|
Weeks:
7
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| Target Occupation: |
CUSTOMER SERVICE
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| Target Industry: |
BUSINESS
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| Target Group: |
WIOA, WTW, AND ALL OTHER PROGRAM ELIGIBLE INDIVIDUALS
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| Sic Code: |
|
| Prerequisites: |
APPROPRIATE MATH AND ENGLISH LEVELS.
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| Open Entry: |
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| Post-Licensing: |
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| Last Graduation: |
09-19-2014 |
26 graduates |
| Next Graduation: |
11-07-2014 |
projected graduates |