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Subgrantee Code: SBY
State Course Code: 08090111190100         State Provider ID:   1920
Course Title: CUSTOMER SERVICE REP. II
Program: 08.09 HOSPITALITY AND RECREATION MARKETING OPERATIONS
Occupation Code: 299.367-010
SBY Local Course Code: P9445
Program Description: INTERVIEWING APPLICANTS, TALKING WITH CUSTOMERS, CONFLICT RESOLUTION, COMMUNICATION, GOAL SETTING, STRESS MANAGEMENT, COMPUTER BASICS (HARDWARE, DOS, WINDOWS, PC SKILLS) TELEPHONE TECHNIQUES, AND INTERNET.
Cost:
Tuition $1,290.00
Fees $0.00
Expenses   $195.00
  ________
TOTAL $1,485.00
The cost shown may reflect items not included in similar courses available on I-TRAIN.
Status: APPROVED FOR JOB TRAINING PARTICIPANTS.
Hours:  75 Weeks:  3
Target Occupation: CUSTOMER SERVICE REP
Target Industry: BUSINESS
Target Group: WIA, WTW AND OTHER PROGRAM ELIGIBLE INDIVIDUALS.
Sic Code:  
Prerequisites: APPROPRIATE MATH AND ENGLISH LEVELS.
Open Entry:    
Post-Licensing:    
Last Graduation: 04-05-2010 33 graduates
Next Graduation:   projected graduates