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|
| Subgrantee Code: |
sby
|
| State Course Code: |
State Provider ID: 111
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| Course Title: |
CUSTOMER SERVICE REP. II
|
| Program: |
08.09 HOSPITALITY AND RECREATION MARKETING OPERATIONS |
| Occupation Code: |
CUSTOMER SERVICE REP
|
| sby Local Course Code: |
P9445
|
| Program Description: |
INTERVIEWING APPLICANTS, TALKING WITH CUSTOMERS, CONFLICT RESOLUTION, COMMUNICATION, GOAL SETTING, STRESS MANAGEMENT, COMPUTER BASICS (HARDWARE, DOS, WINDOWS, PC SKILLS) TELEPHONE TECHNIQUES, AND INTERNET.
|
| Cost: |
| Tuition |
$1,290.00 |
| Fees |
$0.00 |
| Expenses |
$195.00 |
| |
________ |
| TOTAL |
$1,485.00 |
|
The cost shown may reflect items not included in similar courses available on I-TRAIN. |
| Status: |
APPROVED FOR JOB TRAINING PARTICIPANTS.
|
| Hours:
75
|
Weeks:
3
|
| Target Occupation: |
CUSTOMER SERVICE REP
|
| Target Industry: |
BUSINESS
|
| Target Group: |
WIOA, WTW, AND ALL OTHER PROGRAM ELIGIBLE INDIVIDUALS
|
| Sic Code: |
|
| Prerequisites: |
APPROPRIATE MATH AND ENGLISH LEVELS.
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| Open Entry: |
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| Post-Licensing: |
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| Last Graduation: |
04-05-2010 |
33 graduates |
| Next Graduation: |
|
projected graduates |