NETWORK TRAINING AND SUPPORT SPECIALISTS (LOCAL AREA NETWORK-RELATED JOBS IN THE INFORMATION SYSTEMS INDUSTRY) California Occupational Guide Number 2001-A (part) Interest Area: Emerging Occupations 1994
THE JOB 
Network (Local Area Network and Wide Area Network) Training and Support Specialists train customers on the use of local or wide area networks. They develop step-by-step written guides for activities such as the use of E-Mail, shared data files, and other options available on network systems. Informally, they troubleshoot specific problems presented by end users. They may do special projects assigned by Network Analysts and/or Network Managers. The training they provide may be given to large groups, such as when a network is first introduced, or one-on-one from the user's terminal.
COMPENSATION
Monthly Wage Range, all Levels: $3,600 - 4,500/mo.
REQUIREMENTS
Job Skills Needed: - Knowledge in one or more network hardware systems, network-related software such as E-mail, client server applications, and network operating systems - Ability to teach others - Analytical and problem-solving skills - Mechanical aptitude - Ability to keep accurate repair and troubleshooting logs, as well as keep accurate records of equipment registration information. Training/ Education Requirements: - 4-year degree usually required - Experience in training often required - Broad knowledge of LAN/WAN technology, minicomputers, microcomputers, supporting software and operating systems for each - Ongoing training through vendors or at local college is required to keep up with changing technologies.
Source: State of California, Employment Development Department,
Labor Market Information Division, Information Services Group,
(916) 262-2162
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